Writing
Institutional design, in the open
Essays on governance, institutional memory, member experience, and why frameworks built for companies keep failing associations. These are the arguments underneath Association Architecture.
Reflections on AI, Media, and Professional Expertise
Reflections prompted by the October 2024 ArPA session on media, AI, and professional visibility, with links to the official program.
2 min read
Governance That Supports People and Continuity
Clear decisions, proportionate processes, and useful records can support relationships through association leadership changes.
2 min read
Designing Member Journeys Beyond Renewal
Membership can include recurring needs, pauses, and changing forms of participation. Journey maps should reflect that variety.
2 min read
From Activities to Architecture: Designing How Associations Work
Strategic plans, committees, and conferences are activities. Architecture is the design that connects them, so decisions, knowledge, and member value hold together when people change.
4 min read
How Industrial-Organizational Psychology Informs My Change Work
Graduate training in industrial-organizational psychology informs how I connect people, processes, and organizational change.
2 min read
Connecting Governance, Continuity, Operations, and Member Value
An association’s governance, knowledge, daily operations, and member experience can be reviewed together to identify useful improvements.
2 min read
What Enterprise Change Work Taught Me About Association Operations
Lessons from enterprise change and association operations: adapt decision-making, service measures, adoption support, and continuity to the organization.
2 min read
Designing for the Full Membership Relationship
Service quality, belonging, participation, and sometimes governance rights all contribute to the membership relationship.
2 min read